Management

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Management

InHCc has an extensive Management Section. All reports are produced by time, employee, department, client.

While management decisions are decentralization to the lowest levels where client services are actually taking place, procedures are in place to monitor these decisions.

Local Units are monitored at the Central Service Center. Highly skilled management consultants make recommendations to the local level managers as to how they can improve the efficiency of their units.

Individual Events. Individual patient care: All information on a health care event can be displayed locally or over the Internet from any location. Details are retrievable, and can be grouped chronologically and isolated by the health care professional (HCP), date/time, or location. This gives invaluable treatment information that can be used to provide better health care services and track costs effectively.
Medical Professional Profiling: All medical treatments provided by a HCP can be accessed and displayed. Treatments can be sub-grouped. Treatment provided for specific time periods (as specific as one hour) can be retrieved. This allows for informational Medical Professional Profiling used to inform the provider of patterns in comparison to peers. This feature has been shown to reduce aberrant behavior. Managers can compare their operations with all similar operations.
Medical Professional/Facility Classification. Treatments patterns can be used as a basis of comparison of treatments offered by HCP’s in different locations, different facilities, at diffident times in the evolution of care.
Optimal Treatment Patterns for Health Care Events. Treatment patterns associated with the best outcomes for types of services within specific diagnosis / injury groups can be determined.
Comparison of Treatment Patterns to accepted Standards. HCP treatment patterns can be compared to International Medical Practice Standards.
Intelligent Reward System. Based on outcome analysis, the HCP can be identified for recognition.
Predictive Capabilities. Accurate prediction of medical costs for specific injuries and illnesses can be made, enabling the health care organization to more effectively allocate their resources.
Sub-Optima Outcomes. Treatment patterns associated with poor outcomes for specific events can be defined.
Event Classification. Events that fit specific patterns can be distinguished early on, and individualized strategies can be implemented to allow for more efficient allocation of resources. These could include:
- Substitution of education for more expensive services.
- Referral to a more appropriate level of care
- Assignment to more skilled HCP
Reports are presented on line and in real time. There is no time delay between the event and the presentation.

Suggestions and Problems

Section to collect all suggestions by any employee which are sent directly to the manager. These suggestions are reviewed and an action for resolution is created with dates and resources.

Short List of examples

InHCc uses Business Intelligences tools exclusively

Client Profiling:

Demographics
Clients/Families not returning after time scan
Gender
Age
Residential address
Education
Occupation,
Total health care payments made by client during selection time period

Client Household

Number of years since formation
Number of members
Type of household (primary family, extended family, single member, etc)
Total health care payment made by household (all clients) during selection time period

Medical Monitoring:

Length of time in healthcare professionals office (by type of visit, department, problem,etc)
Visit-symptom-problem/diagnosis-treatment sequence

Operations

Client waiting time in clinic
Client time spent with Health Care Professional
Total time client in clinic
Number of visits by requested service by hour of day
Internal Management (Events and Processes)
Patient Satisfaction Reviews
Employee Satisfaction Reviews
Total New Patients
% Returning of existing patients within selected time periods
Appointment cancels (why)
Visits (hour, day, department, employee, average consult time, Procedure, $Sales, Normal Cost.)
Visits (age, gender, economic status, education, etc)
InHCc has a “Rand” corporation developed “Patient exit survey” built into the system that is easily analyzed for problems. It covers all areas of service.
InHCc has a report that lists the families and Individuals that have not returned in a certain time period.
InHCc has a report that lists all “Address” to determine the grouping of our Clients. We can use this for marketing to selected areas where there are not now clients.

Medical Management

Quality Assurance based on JACHO standards and Recommendations
First Time Visit Market data collection
Exit Interview based on JACHO standards
Appointment cancellation and rescheduling history
Clients that leave without full treatment history
Problem data collection
Prices and inventory of each drug and procedure are display to the HCP for discussion with the client before the procedure is ordered
Diseases by ICD10 classification (by location, household, age, sex, etc)
Procedures by CPTcodes

Health Care Professional

Total number of clients seen by type
Total time spent with clients
Total time “not with” clients
Medical documentation completed
Diagnosis of each patient compared to the symptoms reported by patient
Diagnosis reported as compared against national and local averages
Treatments given for each diagnosis

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