Information Management

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Information: "that which resolves uncertainty" 

Introduction

Information Management is the main topic of this paper and provides a list of information needs and uses of this information that supports the organizational goals and objectives.

A health care organization is one of the most complex endeavors that is highly dependent on information.  Information Management is an integral part of the organization which without, the organization could not survive.  Planning and designing the information management system to meet internal and external information needs is the main function of the Health Care Organization.

The goal of the information management function is to support decision making to improve patient outcomes…assure patient safety…improve performance.

Information Management is driven by providing data to many different entities (Stake-Holders). The two principle entities are:  (1) Internal users of information and (2) External users of information. The internal uses are administrators and health care professionals. The external uses consists or Government Agencies, Interest Groups, Clients, Vendors

Each of this Stake Holders has different data requirements, reporting formats, and Frequency of reporting. All stake holders require understandable formats, use of standardization, and transparency of methods.

Information is at the core of everything around us. Our existence is a process of gathering, analyzing, understanding, and acting on the information. Since our purposeful behavior depends on intelligent decision making, it is clear that information is required not just to exist, but to survive (Berson and Smith, 1997). 

Today in all areas of health care applications the attention is on the measurability and comparability of results. Administrators have become more aware of the need for information for policy formulation, implementation and monitoring (WHO 1996). Without sufficient and quality data, without effective and proper use of data, and without properly trained personnel, this measurability and comparability cannot be implemented. Where information is available in the health care services, it is often geared only to the allocation of resources and the control of spending, not the need to evaluate services and patients outcomes (WHO 1996). Systems have not been developed to evaluate the quality of health care.  

“The evaluation…indicated that in many countries some information is simply not available at central level because developments at local and community levels, such as in the areas of lifestyles and health promotion, are not always monitored centrally. Furthermore, it showed that international comparability of health information still needs to be improved through greater standardization of definitions and methods of data collection and processing (WHO 1996).

As health planning develops from a single purpose entity towards an integrated organization, information systems need to be developed so managers can have the flexibility they need to make informed decisions. Community involvement needs to be increased, and the central control of resources needs to give way to active decentralization management. It is at the lowest level that the system interacts with its clients and it is the best place to obtain information and use that information. It is believed that if the proper information is collected at first level in an efficient and effective manner, that information can be used by all other information seekers from the lowest level up to the highest national and international level without the need of any further processing.

Health Care Organizations, especially in developing countries, have shown very little interest in information technology because of their lack of knowledge of the perceived benefits, lack of political will, lack of funding for such investments, lack of standards or slow adoption of standards where they do exist, and the lack of skilled personnel to implement such systems....or the fact that the employees are stealing so much money that they do not want a system that can discover what they are doing!!!

 

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