Intelligence:
"being able to survive in your
environment"
What is Healthcare Reform?
A healthcare system
is defined by the ways in which health care services are financed, organized,
and delivered to meet societal goals for health (Commonwealth Fund, 2006)
Health Sector Reform has been defined in a
variety of ways, however in general, the goals of Health Sector Reform should
not be unlike the goals of any other organization… to provide the best of
service, manage the organization in an efficient and effective manner, predict
trends, minimize risks, and maximize the returns of invested resources.
The Core Goals and Priorities for Healthcare System are defined as:
The USA Institute of Medicine lists the following as Quality of care:
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safe
-
effective,
-
efficient,
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patient-centered,
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timely and equitable.
I
would assume that if you are effective and efficient you are safe and providing
care in a timely manner. I also would assume that if you are caring for the
individual you are providing patient-centered care. Equitable? I am not sure
that the healthcare in the USA is remotely equitable (maybe if you pay the same
amount of money you receive the same amount of care is what this means!). There
is absolutely nothing sustainable about the USA system of care and everyone
definitely doesn't have access.!
Efficiencies in the market, including that of health care
(assuming that you believe that healthcare operates in a market like other
services) , depend on the
interaction of the internal market forces such as the number of buyers and the
number of sellers and the price each is willing to spend, the external market
forces such as political processes that may distort the pure market
functioning, and the availability of information that each group has to make
their decisions.
By
this definition, health care is an extremely inefficient market. Information
is not available, governments supply what services they can afford or supply
services based on political decisions. Donor organizations have their own
agenda, and the buyers (individuals) receive only what is offered to them by
health care professionals they do not understand.
Prices are certainly not determined by the buyer and are generally not prices
that the buyer can afford. Baum & Senski (1989) reported that 60% of Thai
farmers who sold land were forced to do so because of the costs of ill-health.
It
is InHCc’s belief that the greatest cause of the failure of health care
systems is
the lack of information.
"We believe the greatest source of inefficiency has been the
lack of shared information by buyers, sellers, and consumers of health
care." (Reep and Lohman, 1999)
This lack of information prohibits any real progress in changing health care
processes. Lack of information limits cost-benefit analysis that could improve
the methods used. One director of a Health Economics Unit in a developing
country stated to InHCc that the actual money spent for services were three
times that calculated in their cost-benefit analysis. Why? He did not know!
Health System
Reform
Challenges
Management
With Bad administrators, no matter how good a program or
project may be in itself, it will fail. With Good Managers even a bad
program or project may become sustainable.
Management
Access
Access to care may be decreasing. The Cost of Care is increasing to the point
that governments are having to make cuts in their support. There have been sharp
increases in the "Out of Pocket" expenditures in healthcare either because of
increases in fees by the government health care facilities or a decrease in the
Quality of Services Received. Quotas are now being placed on physicians to the
point that individuals are not receiving the care that they should.
Access to Care
Healthcare Costs
Health care is not an efficient market in
the rich world because—be it in Europe, where the state
typically pays the bills, or in America, where private
insurance companies do—the customer does not have to
shop around. Patients neither know nor care how much
anything costs, so they demand the best of everything,
which is wonderful for the makers of hugely expensive
equipment.
A second factor—which applies more in
America than in Europe—is red tape. America’s Food and
Drug Administration (FDA) is excessively risk-averse: it
often takes twice as long to approve a new medical
technology as European regulators do. America’s
confusing approvals process deters upstart
medical-technology firms, since they typically lack the
deep pockets and army of experts required to navigate
it. And for a device to succeed in America it must be
blessed not just by the FDA but also by the bureaucrats
who oversee Medicare and Medicaid, the two huge
government health-care schemes. Obtaining that blessing
can take years. (Reprinted in part from The Economics)
See
Predictions Section
Equity
It
seems that the gaps in the coverage of basic services and programs is getting
larger. Governments are hard pressed to keep up with the demand for services and
costs are outpacing the resources available,
Effectiveness
Relatively little progress has been attained in improving "real" effectiveness
of the system. "Bells and Whistles" are getting more expensive...and a lot of
moving around of food on the plate...but nothing is really being done to benefit
the individual and their household. While "Quality of Care" is being "sold" to
the population, Quality often means more expensive services that provides very
little additional benefits.
Quality
Quality of care may be oversold. The population is being sold on "Quality" but
we have no definition of what is "enough." In many cases the increase in Quality
is not justify by the increase in the cost for that quality.
Efficiency
The
health System still suffers from lack of professional management. The "Health
Industry" is still 20 years behind "Businesses" in efficient management
practices.
Sustainability
The
Driving motivation of reform have been centered on economic factors. There is no
way to keep up with demand and it appears that the system is not spending any
money to education the population/or of the population's willingness to practice
"Preventive" medicine. It seems that the whole program adapted for
sustainability is to "improve the medium of resource generation" and very little
is done to increase the efficiency of care.
Innovation and Improvement
Innovation and Improvement is being made in health care but are they the type of
improvement that translate into better care. Is the "Cost-Benefit" worth it or
are we merely increasing the "Quality" of care to the point that we cannot
afford it?
While challenges are very different between developed and emerging nations they
all share many of the same problems.
The Major Health Challenges Issues are:
Requirements
A Healthcare System is complex and in order for it to
function properly it must contain the same management processes as any other
business. These are: (Commonwealth Fund, 2006)
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Commit to a
clear strategy for achieving the mission and establish a process to
implement and refine that strategy
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Deliver care
through models that emphasize coordination and integration
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Establish and
track metrics for health outcomes, quality of care, access to care,
population-based disparities, and efficient.
The first stated requirement is to establish the mission and
strategy for obtaining directing this mission. While the mission may be the same
for all health care systems...to provide good health...there may be many
different opinions as to what is health and how much the system must provide.
The second stated requirement that health care should
emphasize coordination and integration, yet, at the same time many says that the
only way to deliver good health is through "competition" and "decentralization."
The third requirement of establishing and tracking metrics for
health outcomes, quality of care, etc., is also difficult. Which metrics
indicator good "Health Outcomes" and what is "Quality of care"?
As you can see, while the requirements may be the same for all
management processes, health care is more complex then selling widgets where the
mission may be very clear...make more money.
This web site will attempt to discuss these issues or give
links where possible.
Healthcare Reform
Agreements on
decisions, the overcoming of bureaucratic constraints and the decentralization
of control cannot come about without “informed” decisions.
While in general,
Health Policy reform has had their “efforts focus on a number of
key institutions including the Ministry of Health (MOH), the Social Security
Institute, and the Legislative Assembly,” very little has been directed to the
level that counts…to the individual.
Health Sector Reform cannot take place unless information is
obtained from the lowest levels of service.
Although others have defined Health Sector Reform in a variety of ways, in
general, the management of Health Care should not be unlike the management of
any other organization; to make decisions, information is needed to predict
trends, minimize risks, and maximize the investment. Agreements on decisions, the overcoming of bureaucratic constraints and the
decentralization of control cannot come about without “informed” decisions.
In the past it was simple to
implement health care reforms. It was easy to promote immunization programs or
to advocate the use of antibiotics. However now with most countries the
epidemiologic transitions, it becomes more difficult in setting priorities.
With decreasing mortality, the
demand for medical care does not decline, but increases. As the population in many
developing countries continue to increase, as the population ages and as the
populations demand more from their governments, governments need to operation
more effectively and more efficiently. The only way that this can happen is not
only by gathering information but using information. Collections of data serve
very little good if the data collected cannot be used by management to make
changes.
Healthcare Demand for
Information
Providing information and
collaboration are core values in Health Care Services. National and local
agencies need the means to manage their resources and put the right information
in the hands of the right government officials at the right time so that they
can make informed decisions quickly and act promptly.
Health Care Policy
Reform demands information on a routine basis to provide:
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An understanding of the health demands of populations and
sub-populations within selected geographic areas,
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Management of the health and well-being of those
populations,
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Management of the day-to-day operation of the
organization,
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On going measurement of the impact of policies and of the
performance of projects against the organization’s goals
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Assessment of the progress toward national health
objectives and national health policies and an
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Understanding of the changes taking place in the
population’s health care
There are a number of challenges to
achieving this end:
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Changes in the healthcare system are happening so quickly
that federal agencies cannot keep up with describing them and their impact.
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Current data from the local level does not always reach
national agencies fast enough to permit them to maintain a leadership role
in public policy.
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Applying business intelligence to existing data so that
program performance can be evaluated
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Applying research intelligence to existing data so that
new trends, opportunities and health care needs can be identified.
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Integration of the health care system into a cohesive
technical infrastructure
Value of Data Comparisons
The process of health care development
benefits enormously from comparing information across health care units
including national boundaries. Features of each system can be examined and
evaluated against the results obtained. Careful examination can determine which
processes that seem to work well and can be duplicated across systems. Systems
that fail to produce good results can be more adequately evaluated if they are
compared with processes that do work well.
Links
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