Challenges

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Political Issues
Predictions
Quality Control
Privacy of Infomation
Financial
Design and Workflow
Story Time
Other Goodies
Issues and Problem Determination
Physicians and other Stakeholders
Client Problem List
Quality of Care
Management
Data and Standards
Demand For Health Care
Healthcare Intelligence
Challenges
 

Index - Child Subjects

Introduction

One vendor wrote that the success (or failure) of a Health system, regardless of its technical merits, is critically dependent on the "acceptance" of the end user. InHCc does not believe this is true....InHCc believes that the success or failure of a Healthcare system can only be judged by wither the System does what it is supposed to do. This is no "popularity contest". If the System does what is supposed to do, it will be used.

 

However, just because a system is "accepted" or "rejected" by the staff does not mean that the system is worth using! Ensuring that a system is "easy and intuitive" means that the system is designed exactly the same way in which healthcare professionals are now working....Not a very useful feature! 

 

Strategic and Goal setting of Healthcare Organizations

Strategic Planning requires that data be evaluated and goals be established.  The Core Goals and Priorities for Healthcare System are often defined as:

  • access

  • effectiveness

  • efficiency

  • equity

  • quality

  • sustainability

  • innovation and improvement

In some countries/organizations the following are added:

  • "Highest" Quality

  • safe

  • effective

  • patient-centered

  • timely and equitable

  • Attracting and retaining competent and satisfied care providers

  • Attracting and retaining satisfied clients

Goals should be measureable. If you cannot measure it, you cannot use it for a goal....(i.e. how would you know if you were attaining your goal?) The first questions is wither healthcare can be sustainably if only "high quality" healthcare is delivered.  The second question is wither the last two goals given should be a part of the healthcare goals. These goals are strictly goals of "competitive market orientated organizations".

Since there is no definition of the "highest quality" can it really be a "measureable goal" or does that mean the most expensive process?

I would assume that if you are effective and efficient you are safe and providing care in a timely manner. I also would assume that if you are caring for the individual you are providing patient-centered care. Equitable? I am not sure that the healthcare in the USA is remotely equitable (maybe if you pay the same amount of money you receive the same amount of care is what this means!). There is absolutely nothing sustainable about the USA system of care and everyone definitely doesn't have access.!

 

Challenges

 

Challenges faced by Healthcare Systems may in many cases be more "talk than show". This is because many of the challenges faced by the Healthcare System are politically created. These political problems basically have nothing to do with providing the best of service, manage the organization in an efficient and effective manner, predict trends, minimize risks, or maximizing the returns of invested resources.

 

Let us look at some of these "Challenges."

  • Healthcare is a distributed System. Individuals attend many different locations

  • Healthcare involves many discipline. Not only "medical" but also social, economic, family interactions, environmental...you name it and it is important to the health of an individual. It concerns collaboration among many "experts"  however, it appears that "experts" know it all!

  • Health is a long term (life-time) process. It concerns maintaining longitudinal data that is accessible at any one location that the individual may attend.

  • Health care data constantly requires updating. All data much be saved and analyzed over time for important events and trends.

  • Data Integrity. Individuals may not give the correct information for personal reasons or because they just do not know enough to be able to descript the data required.

  • Global standardization of data and data sets.

  • Data sets are not well designed and they are not in a form that can be used for research or analysis.

  • Medical practice is "current problem" orientated and not "predictive" orientated.

  • Healthcare professionals have not been trained to use "Healthcare Intelligences.

  • Individuals want a "easy solution". There will always want the "pill" instead of doing the physical exercises.

  • Privatization of Providers. “Money, money, money”

  • Resources limited but also under-managed

  • No data analysis because of Healthcare Professionals view of their practice as “an art”…

  • Physicians are afraid of being sued.

The most Important.

 

Sick Individuals. Many people in our world still suffer with diseases such as HIV/AIDS, tuberculosis, malaria, mal-nutrition yet few of the HIS systems available addresses these issues. Prevention and Treatment requires data, and a lot of it, for efficient and effective management. Many healthcare professions are poorly trained to handle this type of care. It must be understood that the HIS systems designed for the "Developed" countries do NOT serve those in developing countries (actually they are not developed even to serve those suffering in the Developed Countries)."Cloud" computing may be the solution.

 

Privacy of Information. Privacy of Information became an issue when Governments and Certification Organizations started requiring more and more information from providers. Just as any "Business," these organizations first did not want to give up their operating data not only because of economic reasons...this was their trade secrets... but also for fear that if anyone found out what they were doing, it would "Ruin their Business". In fact this is happening. There are now lists of ratings in how well certain hospitals and doctors are doing over a wide range of indicators made public by Organizations as the American Health Quality Associations (AHQA) and HealthGrades, This latest "Challenge" was not created by the consumers of healthcare services but rather by the Providers!

 

Yes it is an issue, but is it such an issue because it demanded so much money and energy when there were more pressing needs by the healthcare system. It was such an issue that the initial laws almost stopped all research. The issue was not the Privacy of Information but rather the Access to Information.

 

Interoperability. Much money and time has been put into the Interoperability and Distributive of computer systems....why? The problem really is the "Collecting" of information into one location for data analysis and being able to create an Integrated Health Record of the patient.  The Issue was, again, that no one wanted to give up their information. It is easy enough to "Transfer and Transform" this information into a centralized data storage system.

Measure specifications that are incompatible with automated data capture and that specifically require human intervention. Evaluation of "standard ICD codes" is a good example of codes that are incapable with automated data capture. 

Ok what are some of the real Health System Challenges

Political Issues
Predictions
Quality Control
Privacy of Infomation
Financial
Design and Workflow
Story Time
Other Goodies
Issues and Problem Determination
Physicians and other Stakeholders
Client Problem List
Quality of Care
Management
Data and Standards
Demand For Health Care
Healthcare Intelligence
Challenges
Attracting and retaining satisfied customers

has been stated to be delivery of high-quality, cost effective healthcare while attracting and retaining competent and satisfied care providers.

Overloaded with Information?
While there is a lot of health information available, what is not available is data on the care of the patient. Yes, there is the diagnosis and the lab result and all forms of financial data but the data that would really allow the healthcare professional to improve the care of the patient is not there. What data am I talking about? These are data that are just not available:

  • Symptoms

  • Family

  • Economic

Ability to get the Information needed
Given the fact that much of the information that is actually required is not available...the question remains...does the user know what to do with the data if it was available. The answer to that question is not a given. Business students go to school for years to learn how to use information to manage a business. There are actually many specialized classes that focus on this topic. We have statistics, operations research, quantitative analysis, qualitative analysis, and a whole batch of specially courses....all teaching people how to use information [the purpose of this web site].  Can be really say that if the individual had the data, he would know what to do with it. 

Making data available to the user is only the first requirement. Teaching him how to use it is the more difficult challenge. We can even say that the reason that the data has not been available is because the users do not know the value of this data...if they did, then the user would have long ago demanded that the data be made available.

Pressure to provide safer and higher-quality care
While providing safer care and higher quality care is a noble endeavor it certainly isn't practical. There is a limit as to how safe you can be. There is also a limit as to much much quality you can give. And this limit is determined by the amount of money that is available. The lower the risk, the higher the cost of obtaining that level. The higher the quality, the more money it will cost to provide that quality.

The question to be asking is really what is the cost benefit of that extra unit of safety or that additional unit of quality. There becomes a point that it may not be a cost-benefit to make this effort.  

Can we better spend that money providing care of a different type...say, instead of giving a heart transplant to a 80 year old, we use that money to provide preventive care. What about instead of trying to keep an individual alive at any cost....we actually let the individual die with dignity.

The point to this is that there really may be a limit to the safety and quality that can be provided.

Consumerism
Getting the patient evolved in their own healthcare has always been the easiest thing to do. The often heard request at triage..."Give me a pill to make me better"...Tell the patient he has to eat better and exercise and see what you get!

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